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hands-on CI-J work.

Some of it comes out of client engagements, some out of taking a new feature apart to see how it really behaves. But all of it is written down while my hands are on the product, so the next person doesn't start from zero.

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16 articles · newest first
17.07.2026

Beyond the Default: Set Up and Brand a Customer Insights - Journeys Event Web App

Learn how to configure, customize, and deploy a Dynamics 365 Customer Insights - Journeys event web app using AI-assisted branding and static hosting.

03.07.2026

Advanced Connector Policies: Don’t Break Customer Insights - Journeys Publishing

Learn why Advanced Connector Policies can block Customer Insights - Journeys from publishing journeys, which connector needs to be allowed, and how to configure your policy without interrupting marketers.

19.06.2026

Invite Leads to Your Customer Insights Journeys Events

Learn how to invite Leads to Customer Insights Journeys events while keeping the generated Contact and original Lead connected using Power Automate.

05.06.2026

Upgrade Your Customer Insights Journeys Events to Teams Webinar V2

Learn how to configure Teams Webinar V2 authentication for Dynamics 365 Customer Insights Journeys, including the required Entra app registration, Graph permissions, federated credentials, and Teams access policy.

22.05.2026

How to Configure Reply-To for No-Reply Senders in Customer Insights Journeys

Learn how to configure Reply-to addresses for no-reply senders in Dynamics 365 Customer Insights Journeys without building custom journeys, triggers, or Power Automate flows.

07.05.2026

Lead Scoring in Dynamics 365 Customer Insights: The 5Ws and How to Start

Learn how Lead Scoring works in Dynamics 365 Customer Insights Journeys, when to use it, and how to build practical scoring models that improve lead qualification and sales focus.

10.04.2026

“Can I Bring Someone?” - Solving Plus-One Waitlisting in Customer Insights Journeys (Part 2)

In Part 2 of this series, learn how to design reactive registration journeys in Dynamics 365 Customer Insights - Journeys that automatically respond when attendees or their guests are placed on a waitlist.

26.03.2026

“Can I Bring Someone?” Solving Plus-One Waitlisting in Customer Insights Journeys (Part 1)

Learn how to handle plus-one event registrations in Dynamics 365 Customer Insights Journeys using waitlists and Power Automate. Extend the out-of-the-box event logic to avoid overbooking and improve attendee management.

13.03.2026

Guide Users in Customer Insights - Journeys with Custom Help Panes

Discover how to use Custom Help Panes in model-driven apps to guide users in Dynamics 365 Customer Insights - Journeys. Improve adoption and reduce training with contextual in-app help.

20.02.2026

Clean Up Dataverse File Columns with Power Automate

Learn how to delete and clean up Dataverse file column data using Power Automate. This step-by-step guide shows how to safely remove file attachments and optimize storage in Microsoft Dataverse.

18.12.2025

Personalized Christmas Emails in Seconds with Power Automate + AI

Learn how to use AI prompts in Power Automate to generate personalized emails using Dataverse contact data, adding context and intelligence to your automations.

26.11.2025

Don’t Waste Your Thank-You Page: Use Dynamic Data to Drive Next-Step Actions

Learn how to turn your thank-you page into a high-value engagement tool using dynamic form data in Dynamics 365 Customer Insights - Journeys.

09.11.2025

Build a Branded Event Website in 20 Minutes with Power Pages and Dynamics 365 Customer Insights – Journeys

Learn how to quickly build a live, branded event website using Microsoft Power Pages and Dynamics 365 Customer Insights – Journeys. No code, just results.

26.10.2025

How Solution Health Hub Prevents Downtime in Dynamics 365 Customer Insights Journeys

Discover how the Solution Health Hub prevents downtime in Dynamics 365 Customer Insights Journeys by auto-fixing common errors before they impact campaigns.

12.10.2025

Dataverse Clone Wars: Bulk-Merging Duplicates with SSIS (KingswaySoft Guide)

How to bulk-merge duplicate Contacts and Accounts in Microsoft Dataverse using SSIS and KingswaySoft: matching, normalization, ranking, previewing, and safe execution.

22.09.2025

How to Prevent Duplicate Event Registrations in Dynamics 365 Customer Insights (with Form Submission Validation)s

Prevent one user to register twice for a Dynamics 365 Customer Insights Journeys Event. Use the Form Submission Validation logic to achieve this.

One useful CI-J idea, every other Friday.

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