In many scenarios, attendees want to bring a guest — a colleague, a partner, or a friend. But in Dynamics 365 Customer Insights – Journeys, handling “plus one” scenarios is not supported out-of-the-box.

This creates a real problem:

• Your event shows 1 registration
• But 2 people actually show up

Multiply that across dozens of attendees… and suddenly your event is over capacity.

In this article, I’ll show you how to solve this using:

But for many marketing teams, the challenge isn’t the lack of functionality - it’s navigating all those features efficiently.

New users often ask questions like:

Where do I start? What should I configure first? Did I miss a step?

Training sessions and documentation help, but they require users to leave the application to find answers.

You’re not alone 😁 Many teams want something more engaging, more branded, and more helpful than the out-of-the-box version. Luckily, Dynamics 365 allows you to redirect users to a custom thank-you page, giving you full control over design and content.

Fast forward to today: after a few renames and a lot of updates, Microsoft has evolved these tools to the point where I was able to set up a portal, brand it, and connect it to my Dynamics 365 Customer Insights – Journeys environment in as little as 20 minutes.

I have to admit, I was once (or twice) where you were (or are) and invested time to debug what was happening. Luckily, I got help from Microsoft engineers who recommended this solution—so I’m sharing it with as many people as possible. 😊

Then I thought that if there is a way of validating a form before the submission, we could avoid it altogether. So I set my mind on it and after some testing and validation, I developed a Plugin that will validate the event registration by running on form Submission and will prevent the submission to be sent in case there is already an event registration.